Join a leader in home healthcare helping patients manage respiratory therapy services from the comfort of home.
This fully remote role supports the CPAP Centralized Care Team and serves as the first point of contact for new patients. The position focuses on accurate intake, insurance verification, order coordination, and patient support.
Key responsibilities include:
- Conduct patient satisfaction calls and act as a patient advocate to resolve concerns
- Coordinate order fulfillment with field locations and ensure timely service delivery
- Educate patients on products and services, including CPAP therapy
- Maintain compliance with Medicare, Medicaid, and private insurance regulations
- Manage new order intake with accurate clinical, billing, and care-related documentation
- Perform quality assurance checks to meet documentation and medical necessity standards
- Serve as the first line of support for patients, referral sources, and internal teams
- Verify insurance eligibility and obtain authorization for services and equipment
- Work extensively within proprietary systems to manage patient records
- Work independently in a remote environment
Requirements & Qualifications
Required:
- High school diploma or GED equivalent
Preferred:
- Experience with medical equipment
- Experience with medical billing practices and billing reimbursement
- Experience in healthcare administration, patient intake, or insurance verification
- One year of related work experience
- Medical terminology knowledge
Skills and competencies:
- Ability to perform simple mathematical calculations accurately
- Strong verbal and written communication skills in English
- Ability to interpret verbal, non-verbal, written, listening, and visual communications
- Strong confidentiality and discretion when handling sensitive information
- Multi-tasking, attention to detail, and time management skills
- Self-motivation, organization, and problem-solving skills
- Ability to work independently and as part of a team
Additional conditions:
- Background check
- Drug screen when applicable
- Compliance with healthcare facility credentialing process when applicable
- Valid driver’s license in state of residence with a clean driving record when applicable
Benefits & Perks
Benefits and perks include:
- Generous paid time off and paid holidays
- Overtime pay for non-exempt positions when applicable
- Bonus and incentive opportunities
- Employee discount and recognition programs
- Employee Assistance Program (EAP)
- 401(k), HSA, and FSA/Dependent Care FSA
- Medical, prescription, dental, and vision coverage
- Life insurance, disability, accidental death, identity protection, and legal services
- Mental health and Medicare support programs
- Diabetes and high blood pressure programs
- Healthcare and prescription savings programs
- Hepatitis B and TB vaccinations
Location
Kentucky, US
Employment Type
Temporary
Experience Level
Entry Level
Remote work allowed
Yes
Posted
1 month ago
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