Patient Accounts Representative II - Patient Accounting

The Patient Accounts Representative II – Customer Service provides customer service support to patients, insurance companies, physician offices, and internal departments regarding hospital billing and patient accounts.

This role responds to incoming calls, manages assigned work queues, resolves billing inquiries, processes account updates, and supports timely account resolution while maintaining HIPAA compliance and organizational policies.

The position uses Epic to research account information, document interactions, process updates, resolve billing discrepancies, and support revenue cycle operations.

Schedule: Monday through Friday, 7:30 AM – 4:00 PM.

Pay is hourly, non-exempt.