Patient Scheduler role supporting patient scheduling operations in a healthcare revenue cycle environment. This position coordinates appointments, helps verify insurance information, communicates with patients and providers, and supports a compassionate and efficient patient experience.
Key responsibilities include:
- Serve as the primary point of contact for patients and external facilities to schedule appointments by phone and electronic correspondence
- Collect, verify, and communicate benefit details of patient insurance policies during scheduling
- Educate patients on the insurance verification process and estimated patient responsibility prior to their visit
- Confirm patient appointments and provide appointment details, location information, and special instructions
- Create and maintain patient records including demographic information and required paperwork
- Contact referring provider offices to obtain necessary records and visit preparation details
- Coordinate with healthcare providers and medical staff to ensure appointments are scheduled efficiently and effectively
- Respond to patient inquiries professionally and in a timely manner via phone and written communication
- Collaborate with internal teams and third-party systems to support coordinated patient care
- Assist insurance verification associates when needed
- Maintain HIPAA compliance and confidentiality at all times
- Perform other duties as assigned
Requirements & Qualifications
Education and experience
- High school diploma or GED required
- Bachelor’s degree preferred
- 2+ years of customer service, appointment scheduling, or healthcare experience required
- 1+ years of EHR system experience, with athenaOne preferred
- 1+ years of remote work experience preferred, especially in high-volume inbound and outbound call environments
Skills and qualifications
- Strong verbal and written communication skills
- Excellent problem-solving and conflict resolution skills
- Proficiency in Google Suite, Microsoft Office, and other computer systems
- Strong customer service mindset with compassion and professionalism
- Ability to maintain confidentiality and comply with HIPAA regulations
- Strong attention to detail and ability to maintain accurate records
- Ability to multitask and work in a fast-paced environment
- Ability to work independently and as part of a team
- Dependable, punctual, and able to manage time effectively
- Adaptable and open to change in a dynamic healthcare environment
Benefits & Perks
Benefits and incentives
- Comprehensive health, dental, and vision coverage
- Company-paid basic life and AD&D insurance
- Short-term and long-term disability coverage
- Optional voluntary life and AD&D benefits
- 401(k) retirement plan with company match after eligibility
- Paid time off beginning on the first day of employment
- Flexible benefit options
Location
Houston, Texas, US
Employment Type
Full-time
Experience Level
Associate
Remote work allowed
Yes
Posted
1 month ago