Under the direction of the Revenue Cycle Manager, the Supervisor Lead Certified Professional Coder provides operational oversight, leadership, and supervisory support to the coding team and Lead Certified Professional Coder.
This role ensures accurate, compliant, and timely coding and charge capture for physician services while supporting workflow optimization, staff development, performance management, and quality assurance. The position serves as a key leadership layer to support team growth, scalability, and operational excellence.
This is a full-time hybrid or remote position supporting the RCM team Monday through Friday, 8:00 am to 5:00 pm.
Primary responsibilities
- Provide direct supervision, mentorship, and daily operational oversight of the Lead Certified Professional Coder and coding staff
- Support staffing, scheduling, workload distribution, and productivity management
- Assist with onboarding, training, coaching, and performance evaluations
- Act as an escalation point for complex coding, workflow, and operational issues
- Oversee charge review to determine appropriate CPT and ICD-10 codes for physician services
- Interpret progress notes, operative reports, discharge summaries, and charge documents to ensure accurate coding
- Ensure proper entry of codes, diagnoses, modifiers, and provider information into the billing system
- Monitor patient logs and clinical activity reports to ensure all billable services are captured
- Supervise follow-up processes to ensure all services are coded and submitted for billing
- Work with the Compliance Director to perform internal coding audits and quality reviews
- Ensure compliance with CMS, regulatory, and third-party payer guidelines
- Lead provider education and training on coding guidelines and regulatory standards
- Serve as a liaison between coding, revenue cycle, compliance, and clinical teams
- Participate in administrative meetings, leadership meetings, and operational planning sessions
- Identify workflow inefficiencies and recommend operational improvements
- Support development and implementation of SOPs, policies, and procedures
- Lead or support special projects, data analysis, and performance improvement initiatives
- High school diploma or GED required; bachelor's degree preferred
- Certified Professional Coder (CPC) required
- Minimum 4 years of experience with CPT/ICD-10 coding of physician services
- Minimum 2 years of leadership, supervisory, or team lead experience in a medical business office setting preferred
- Strong working knowledge of medical terminology and anatomy
- Knowledge of current third-party billing and collection regulatory guidelines and requirements
- Demonstrated leadership, coaching, and team management capabilities
- Ability to gather, analyze, and interpret clinical and operational data
- Ability to work independently and lead effectively in a fast-paced environment
- Experience in workflow management, quality assurance, and performance improvement
- Ability to perform physical tasks including walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling
- Must be able to lift and support up to 35 pounds
- Ability to concentrate on details and use a computer for long periods of time
Location
Charlotte, North Carolina, US
Employment Type
Full-time
Experience Level
Manager
Remote work allowed
Yes
Posted
1 month ago