SOL Mental Health is an early-phase mental health organization focused on operational excellence, innovation, and strong patient support. This role is part of the care team and helps create a warm, professional experience for patients while supporting daily clinic operations.
You will work closely with patients, clinicians, families, referral partners, and vendors to support scheduling, intake, check-in, documentation, and coordination of services. The role also supports billing-related workflows, compliance, and patient engagement in a full-time, in-person setting.
Requirements & Qualifications
- Ability to manage difficult situations and de-escalate concerns effectively
- Strong interpersonal skills and the ability to work professionally with diverse populations
- Highly organized with the ability to manage multiple tasks simultaneously
- Strong working knowledge of Microsoft Office products
- Ability to learn clinic operations technology systems
- Experience with EMR/EHR systems, especially Athena, preferred
- Ability to interpret, adapt, and apply guidelines and procedures
- Strong work ethic with a positive attitude, integrity, humility, and enthusiasm
Benefits & Perks
- Medical, dental, and vision insurance
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- Paid time off and 10 paid holidays
- 401(k) with employer match
- Short-term and long-term disability
- Life insurance
- Employee Assistance Program (EAP)
- Monthly bonus based on role metrics
Location
Maryland, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
3 weeks ago
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