The Patient Coordinator supports front-office operations by maintaining efficient scheduling, coordinating patient appointments, verifying insurance, processing payments, and ensuring accurate patient data for billing and reporting. This is a non-clinical role focused on delivering a positive patient experience while supporting office workflow and administrative needs.
Key Competencies
- Greet and assist patients professionally to ensure a positive front-office experience
- Check in patients and verify information in patient management software
- Collect co-payments and check out patients
- Run and process applicable reports
- Monitor office emails
- Use RevenueWell for confirmations, patient communication, and insurance requests
- Handle insurance verification and pre-authorizations
- Close out daily registers and ensure balances are accurate
- Complete next-day router preparation
- Manage competing priorities in a fast-paced environment
- Schedule patients and help fill same-day or next-day openings as needed
- Monitor and respond to office voicemails
- Support the Office Manager with end-of-day processes
- Escalate issues to the Office Manager
- Perform other duties as assigned
Requirements & Qualifications
Qualifications
- Reliable attendance for office opening and scheduled business hours
- Flexibility to adjust schedule occasionally based on business needs
- Ability to pass background screening consistent with applicable law and business needs
- High school diploma or equivalent
- Customer service experience
- Ability to work in a fast-paced environment and manage competing priorities
- Ability to balance registers accurately
- Strong communication skills
- Ethical conduct and confidentiality
- High attention to detail and accuracy
- Strong computer and organizational skills
- Ability to communicate clearly and professionally with patients and team members in person and by phone
- Ability to work independently and as part of a team
- Dental or medical front desk experience preferred
Benefits & Perks
Benefits
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Location
North Carolina, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
4 weeks ago
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