As a Health Information Management (HIM) Specialist, you will play a critical behind-the-scenes role in supporting high-quality patient care and operational excellence. This position is responsible for the accurate, timely, and secure handling of patient health records, helping ensure provider readiness, regulatory compliance, and patient safety.
Essential functions
- Maintain and manage patient medical records in compliance with state, federal, and organizational standards.
- Scan, import, and organize patient documents within the electronic health record (EHR).
- Collect, prepare, and process paper documents for secure scanning and indexing.
- Prepare charts and gather essential records before patient appointments.
- Review daily reports to confirm records are complete, identify missing documentation, and follow up as needed.
- Correct and resend failed outbound faxes.
- Process health record requests from authorized parties in accordance with HIPAA, state laws, and organizational policies.
- Monitor and route incoming and outgoing faxes.
- Assist patients with accessing health records through the Patient Engagement Portal.
- Support clinical and administrative staff by retrieving, scanning, indexing, and filing health information.
- Collaborate with other HIM Specialists to maintain consistency and timely information flow.
- Respond to internal and external inquiries professionally and promptly.
- Provide excellent customer service to providers, staff, patients, and external partners.
- Follow HIM policies and procedures to support consistency and regulatory compliance across clinic locations.
- Participate in quality improvement initiatives, training activities, and additional projects as assigned.
Requirements & Qualifications
Education and experience
- High school diploma or GED required.
- Two years of professional office experience preferred.
- Experience in medical records or a healthcare setting strongly preferred.
- Strong computer proficiency, including electronic health record (EHR) systems and Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Ability to work effectively in a fast-paced environment.
Physical requirements
- Ability to travel to satellite clinics on rare occasions.
- Ability to lift up to 25 pounds.
Location
Tennessee, US
Employment Type
Full-time
Experience Level
Associate
Remote work allowed
No
Posted
4 weeks ago