The Patient Coordinator supports front-office operations by maintaining efficient scheduling, coordinating patient appointments, verifying insurance, processing payments, and ensuring accurate patient data for billing and reporting purposes. This is a non-clinical role focused on delivering a positive patient experience while supporting office workflow and administrative needs.
Responsibilities include:
- Greeting and assisting patients professionally to ensure a positive front-office experience
- Checking patients in and ensuring all necessary information is entered in the patient management software
- Collecting co-payments
- Checking patients out
- Running and processing applicable reports
- Monitoring office emails
- Using RevenueWell for confirmations, patient communication, and insurance requests
- Supporting insurance verification and pre-authorizations
- Closing out and ensuring registers are balanced daily
- Completing next-day router preparation
- Scheduling patients and filling same-day or next-day openings as needed
- Monitoring and responding to office voicemails
- Supporting the Office Manager with end-of-day processes
- Escalating issues to the Office Manager
- Performing other duties as assigned
Requirements & Qualifications
To be successful in this role, an individual must be able to perform each essential duty satisfactorily.
- Ability to reliably arrive on time to support office opening and scheduled business hours
- Flexibility to adjust schedule occasionally based on business needs
- Subject to background screening consistent with applicable law and job-related business needs
- High school diploma or equivalent
- Customer service experience
- Ability to work in a fast-paced environment and manage competing priorities
- Ability to balance registers accurately
- Strong communication skills
- Ethical conduct and confidentiality
- High attention to detail and accuracy
- Strong computer and organization skills
- Ability to communicate clearly and professionally with patients and team members in person and by phone
- Ability to work independently and as part of a team
- Dental or medical front desk experience preferred
Benefits & Perks
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Location
North Carolina, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
1 month ago
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