HealthMark Group is a healthcare technology company that provides health IT solutions for healthcare providers nationwide. The company focuses on improving administrative processes through digital solutions, including its proprietary MedRelease platform for Release of Information.
This is an onsite entry-level role supporting medical records and ROI processing at the Sanford, NC location. The position is responsible for timely handling of incoming requests, maintaining accuracy, protecting PHI, and providing strong customer service to clients, patients, and requestors.
Requirements & Qualifications
Core responsibilities
- Complete incoming ROI requests in a timely and efficient manner
- Maintain 100% ROI accuracy
- Complete STAT requests within one hour and other requests within a 24-hour turnaround time
- Keep all queues current
- Validate requests and authorize release of PHI according to established procedures
- Perform quality checks to ensure accuracy, confidentiality, and proper invoicing
- Maintain confidentiality, security, and ethical standards for medical records information
- Complete legal affidavits and related questions as needed
- Scan ROI requests into the chart
- Follow HealthMark and client-specific ROI policies
- Maintain a neat, clean, and professional appearance
- Keep the work area clean, orderly, and stocked with needed supplies
- Maintain and update the facility guide as needed
- Provide excellent customer service
- Communicate effectively with customers
- Assist clients, patients, and requestors with the status of medical records requests by phone
Preferred qualities
- Fast learner
- Dependable
- Quick worker
- Team player
- Positive attitude
- Driven to do more
Compliance
- Must handle protected health information and follow HIPAA, privacy, and security policies
- Must complete required company-sponsored and regulatory training
Benefits & Perks
- $1,000 sign-on bonus paid after 180 days of employment
Location
North Carolina, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
3 weeks ago