Sharecare is a digital healthcare company that delivers software and tech-enabled services across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. The company provides data-driven AI insights, evidence-based resources, and a comprehensive platform including benefits navigation, care management, home care resources, and health information management.
This role is responsible for processing release of information requests in a timely and efficient manner while ensuring accuracy, privacy, and excellent customer service. The associate must safeguard patient confidentiality and ensure all releases comply with authorization requirements, company policy, HIPAA regulations, and applicable state and federal laws.
Key responsibilities include:
- Completing release of information requests by retrieving, scanning, transmitting, and returning medical charts and records
- Date-stamping requests and highlighting pertinent data to support processing
- Validating requests and authorizations for release of medical information
- Performing quality checks to ensure accuracy, confidentiality, and proper invoicing
- Maintaining equipment in good operating condition
- Providing excellent customer service and handling mail, telephone, and fax inquiries as needed
- Maintaining a clean and orderly work area and professional appearance
- Maintaining knowledge of state laws and fee structures
- Working within client/site policies and procedures, including HIPAA and labor regulations
- Handling privileged information with confidentiality and accuracy
- High school diploma or GED required
- Minimum of 2 years of prior experience in a medical records department or similar setting preferred
- Strong computer skills, including working knowledge of Microsoft Word and Excel
- Excellent organizational skills
- Ability to type 50 words per minute
- Ability to use fax, copier, and scanning equipment
- Willingness to learn new equipment and processes quickly
- Self-motivated and team-oriented
- Strong customer service skills
- Ability to multitask
Location
N/A
Employment Type
Full-time
Experience Level
Associate
Remote work allowed
Yes
Posted
4 weeks ago