Sharecare is a digital healthcare company that delivers software and tech-enabled services across the healthcare ecosystem to improve care quality, drive better outcomes, and lower costs.
This role is responsible for processing release of information requests in a timely and efficient manner while ensuring accuracy, confidentiality, and compliance with HIPAA, company policies, authorization requirements, and applicable state and federal regulations.
Key responsibilities include:
- Completing release of information requests by retrieving medical charts, scanning records accurately, and transmitting records according to established procedures and productivity standards
- Date-stamping requests and highlighting pertinent data to support processing
- Validating requests and authorizations for release of medical information
- Performing quality checks to ensure accuracy, confidentiality, and proper invoicing
- Providing excellent customer service and responding to inquiries by mail, phone, or fax as needed
- Maintaining equipment, a clean work area, and proper storage of records and files
- Maintaining knowledge of state laws and fee structures related to medical records release
- Working independently within scope of position and assisting with additional facilities or backlogs as needed
- Handling privileged information with discretion and professionalism
Requirements & Qualifications
Qualifications
- High School Diploma or GED required
- Minimum of 2 years of prior experience in a medical records department or similar setting preferred
- Strong computer skills, including working knowledge of Microsoft Word and Excel
- Excellent organizational skills
- Ability to type 50 words per minute
- Ability to use fax machines, copiers, and scanning equipment
- Willingness to learn new equipment and processes quickly
- Self-motivated and team-oriented
- Strong customer service skills
- Ability to multitask
Location
N/A
Employment Type
Full-time
Experience Level
Associate
Remote work allowed
Yes
Posted
4 weeks ago