Patient Scheduling Coordinator

Responsibilities

• Answer phone calls in a prompt, courteous, and helpful manner; screen and route calls as needed
• Assist patients based on their needs, questions, or issues
• Collect patient data to support accurate scheduling
• Verify active insurance and update insurance information before scheduling
• Schedule appointments accurately according to provider protocols and patient needs
• Maintain knowledge of current provider protocols and anticipate updates
• Create patient notes in the EMR using correct medical terminology
• Research patient records for referral and/or imaging documentation and answer chart-related questions
• Meet individual quotas and KPIs while supporting team goals
• Continue learning practice management software as updates occur
• Follow all standard operating procedures
• Complete training on practice management software
• Perform other duties as assigned

Qualifications

• Excellent customer or patient service skills
• Strong knowledge of medical terminology
• Working knowledge of computer programs
• Excellent written and verbal communication skills
• High school diploma or GED required
• One year of medical office experience preferred
• Bilingual skills are a plus
• Basic phone handling skills and contact center experience preferred
• Basic knowledge of insurance plans and the specialty referral process

Full-time benefits

• Robust paid time off package, including sick time, holidays, and PTO
• Medical insurance with multiple plan options
• Health savings account with company contributions
• Dental and vision insurance
• Pet insurance
• ID theft protection and legal assistance