HealthMark Group is a healthcare technology company focused on release of information and medical records solutions. This entry-level role supports incoming ROI requests, patient record handling, and related administrative processing. The position is based onsite in Ottumwa, IA with the ability to work primarily remote and provide onsite coverage as needed.
Key responsibilities include:
- Complete incoming ROI requests in a timely and efficient manner
- Maintain accuracy, turnaround time, and queue management standards
- Validate requests and authorize release of PHI according to established procedures
- Perform quality checks to ensure accuracy, confidentiality, and proper invoicing
- Scan ROI requests into charts and follow ROI policies for both the company and client
- Maintain confidentiality and HIPAA compliance when handling medical records
- Complete legal affidavits and respond to request-related questions as needed
- Provide customer service to clients, patients, and requestors regarding medical records status
Requirements & Qualifications
- Entry-level candidate
- Fast learner
- Dependable and quick worker
- Team player with a positive attitude
- Strong customer service and communication skills
- Ability to maintain confidentiality and follow HIPAA/privacy requirements
- Ability to work primarily remote with onsite coverage as needed
- Ability to handle PHI and confidential client data
- Must complete required company-sponsored and regulatory training
Benefits & Perks
- $1,000 sign-on bonus, paid after 180 days of employment
Location
Iowa, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
Yes
Posted
1 month ago