This role supports the practice by coordinating the daily administration of doctors, visitors, and patients within the local eye care practice. The position is focused on delivering an excellent patient experience by connecting the doctor, patients, and other practice functions.
Responsibilities include greeting patients, answering phones, scheduling appointments, managing patient flow, making reminder calls, handling financial information and third-party claims, maintaining office inventory, protecting patient confidentiality under HIPAA, verifying medical and vision insurance eligibility, and supporting daily office operations.
The practice is part of TeamVision within EssilorLuxottica and provides vision care services including optometric patient care, ocular disease management, comprehensive eye exams, refractive services, and vision therapy.
Basic Qualifications
- High school diploma or equivalent
- At least 1 year of strong customer service experience
- Strong communication and listening skills
- Problem-solving ability
- Strong organizational skills
Preferred Qualifications
- Experience in healthcare
- Familiarity with point-of-sale systems, patient record systems, and other software applications
- Basic knowledge of vision insurance plans, services, products, and office operations
- Strong interpersonal skills
Compensation and Benefits
- Pay range: $18.66 - $24.17 per hour
- Possible bonus and/or commission plan
- Health care benefits
- Retirement savings
- Paid time off/vacation
- Employee discounts
- Professional development support
Location
Chicago, Illinois, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
4 weeks ago