Patient Services Coordinator I

IBJI is seeking a professional, adaptable, and positive Patient Services Coordinator I to join the team at its Bannockburn office. This role supports a collaborative, team-oriented environment and focuses on delivering exceptional patient-centered service while helping maintain efficient front office operations.

The position requires comfort working with a high volume of public interaction in a fast-paced setting. Responsibilities include supporting patient flow, contributing to a positive patient experience, and assisting the practice in meeting its goals.

Key responsibilities include:

• Greeting patients and visitors with high-quality customer service
• Preparing paperwork to support efficient office operations
• Answering general inquiries
• Scheduling appointments
• Handling phone reception, patient triage, and escalation to appropriate staff
• Completing registration and pre-registration activities
• Reviewing patient demographics and insurance information
• Assisting with check-in and check-out procedures
• Managing patient charts
• Collecting and posting patient responsibility payments, including copays and deductibles
• Completing insurance verification and referral management as needed
• Maintaining a clean and safe work environment
• Performing other office duties as assigned