Patient Scheduling Coordinator II

Position Overview

The Patient Scheduling Coordinator II is responsible for managing patient scheduling functions, including registration, referral processing, insurance verification, and pre-certification activities. This role plays a key part in ensuring efficient clinic operations and a positive patient experience.

Key Responsibilities

• Greet patients and their representatives professionally and courteously
• Verify and update patient demographic and insurance information
• Schedule appointments for office visits, labs, radiology tests, injections, and chemotherapy/infusion
• Coordinate new internal referrals and manage related appointment types
• Handle patient no-shows and process clinic discharges as necessary
• Maintain accurate scheduling templates and optimize provider schedules
• Respond to incoming phone calls and emails related to scheduling inquiries
• Send appointment reminders and rescheduling notices
• Report scheduling or workflow issues to leadership promptly
• Provide general administrative assistance and patient support
• Cross-train with team members to promote departmental efficiency
• Ensure compliance with safety and confidentiality standards
• Participate in staff meetings and assist in onboarding new employees
• Perform other duties as assigned