Patient Care Coordinator

The Patient Care Coordinator supports the day-to-day administrative functions of the Rio Rancho clinic. This role manages patient communications, appointment scheduling, front desk operations, and general office support in a healthcare setting.

Key responsibilities include:

• Greeting patients and visitors in a friendly, professional manner
• Managing patient check-in and check-out procedures and ensuring paperwork is completed accurately and promptly
• Processing payments for services
• Answering phone calls, responding to emails, and returning voicemails as needed
• Coordinating and scheduling patient appointments using clinic management software
• Following up on reminders, cancellations, rescheduling, no-shows, and same-day schedule changes
• Communicating with patients regarding clinic services and directing messages to the appropriate staff members
• Maintaining accurate patient records through filing, scanning, and data entry into the EHR system
• Supporting HIPAA compliance and protecting patient confidentiality
• Providing general administrative support, including correspondence and office supply management
• Coordinating with physical therapists and other healthcare staff to support smooth patient flow
• Ensuring a positive patient experience and escalating concerns when necessary
• Assisting the Clinic Manager, Physical Therapists, and Physical Therapist Assistants as needed