Patient Coordinator

Duties

• Greet and check in patients in a warm, professional manner
• Schedule, confirm, and manage patient appointments
• Answer and direct phone calls efficiently and courteously
• Verify dental insurance benefits and eligibility
• Explain treatment plans and financial arrangements to patients
• Collect payments and manage patient accounts
• Maintain accurate patient records in the practice management system
• Coordinate communication between patients and clinical staff
• Follow up on unscheduled treatment and outstanding balances
• Ensure HIPAA compliance and confidentiality of patient information
• Assist with office administrative duties as needed

Qualifications

• High school diploma or equivalent required
• Previous dental or medical office experience preferred
• Knowledge of dental terminology and insurance processes
• Proficiency in dental practice management software such as Dentrix, Eaglesoft, or Open Dental
• Strong attention to detail in managing records and maintaining accuracy
• Excellent organizational and multitasking skills
• Ability to work in a fast-paced environment with professionalism and empathy
• Strong communication skills for interacting with patients, providers, and insurance companies

Benefits

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance