Manager, Health Information Management Coding

Summary

The Manager of Health Information Management Coding oversees daily coding operations to support remote coding associates in meeting and exceeding performance metrics. This role reports to the Director of HIM Coding Operations and collaborates with customer groups across the systems organization and facilities.

The manager ensures associates follow CHRISTUS standards, policies, practices, industry coding guidelines, and federal regulations governing correct coding initiatives. This includes standards from AHIMA, AHA, CMS, the Joint Commission, and other regulatory agencies. The role helps standardize coding operations, maintain compliance, and support hospital operations and revenue cycle initiatives.

This position is responsible for maintaining effective professional relationships, coaching remote coding associates, and supporting process improvements. The manager also monitors barriers to key performance indicators and reports them as needed.

Responsibilities

• Analyze internal and external audit results to identify individual and organizational improvement opportunities.
• Participate in audit discussions and ensure timely billing system updates following audit-related rebills.
• Provide coaching and feedback to coding staff based on audit findings and support audit rebuttals.
• Ensure coding staff attend required and supplemental training, including inpatient/outpatient coding, APC, MS-DRG/APR-DRG, and coding integrity education.
• Deliver education to external coding consultants and contracted entities in alignment with CHRISTUS HIM standards.
• Coordinate training for non-coding staff, including physicians, billing personnel, and ancillary departments, on documentation, coding compliance, and data management.
• Support the Education Manager as a resource for regional staff, department directors, and administration on coding and documentation standards.
• Facilitate cross-training opportunities for coding staff to improve flexibility and coverage.
• Serve as a subject matter expert and liaison for coding-related issues across the organization.
• Oversee coder work assignments, manage account reallocation, and monitor coding and billing reports to ensure timely processing.
• Collaborate with corporate and regional departments such as CDI, HIM, Revenue Cycle, and IT to improve workflows and reduce billing errors.
• Partner with Coding Integrity, Compliance, and Quality teams to analyze coding trends and support educational initiatives.
• Ensure adherence to ethical coding standards and CHRISTUS-wide policies and procedures.
• Monitor regulatory changes affecting documentation, reimbursement, and coding compliance.
• Support denial management processes related to HIM and coding issues.
• Contribute to new systems and process implementations that improve coding and billing accuracy.
• Lead team performance through coaching, documentation, scheduling, and conflict resolution.
• Promote teamwork, service excellence, and continuous improvement.
• Participate in interviewing, hiring, onboarding, and training new coding associates.
• Produce clinical and statistical reports for hospital efficiency, quality assurance, administrative planning, compliance reporting, and medical research.
• Perform other duties as assigned by leadership.