Scheduler

Responsible for processing and scheduling all referrals to The Swift Institute.

Reports directly to the Director of Administrative Operations and/or the Department Manager.

Key Responsibilities

• Track and enter all referral requests in the log on a daily basis
• Screen and schedule incoming referrals
• Enter complete and accurate demographic and insurance information into the EMR system
• Verify eligibility and benefits for services
• Obtain prior authorization when required by insurance
• Use available tools to determine patient financial responsibility
• Document benefits information according to protocol
• Communicate financial responsibility to patients at the time of scheduling
• Respond to providers regarding patient referrals, care coordination, and follow-up status
• Answer, respond to, and document patient calls, requests, and questions in a timely manner
• Maintain productivity goals while focusing on accuracy
• Follow all scheduling protocols established by The Swift Institute
• Perform other duties as assigned

Physical Requirements

• Frequent sitting, standing, walking, bending, stooping/kneeling, reaching, twisting, and occasional lifting up to 30 pounds
• Must be able to use office equipment and computers for long periods
• Requires close, distance, color, and peripheral vision, as well as ability to adjust focus
• May involve occasional stress from managing multiple tasks and patients