Health Information Technician

The Imaging Health Information Technician provides direct support for the storage and transfer of imaging studies, reports, and imaging-related health information. This role requires strong customer service skills, the ability to manage large volumes of work, and excellent accuracy.

Core responsibilities

• Acquire pertinent prior images and reports for all modalities in accordance with department and radiologist protocols
• Monitor daily schedules for add-ons and ensure outside records are imported for review
• Call patients to obtain healthcare information
• Initiate requests for reports and prior images and determine urgency to support timely reporting
• Enter orders into RIS for outside studies received for import into the PACS system
• Provide updates to administrative leadership regarding delays, difficult cases, and interrupted patient care
• Communicate with couriers as needed for stat deliveries
• Use electronic data sharing tools including PACS, web-based record sharing, and CD importing
• Receive image requests and ensure timely delivery in all imaging formats
• Serve as the primary contact for missing reports and addendum requests with the contracted radiology group
• Troubleshoot file room issues, missing studies, and physician requests
• Provide training in the records management process
• Act as a resource to other departments
• Perform additional duties as directed by management