Responsible for providing patients a seamless entry into the American Vein & Vascular experience.
Interfaces with patients, payers, internal clinics, and referring physician office team members to accurately authorize appointments for consultations and procedures. Answers incoming calls from patients and clinics, provides information about services, verifies insurance coverage, and coordinates referrals and scheduling.
Assists Spanish-speaking patients across all clinics and supports marketing with updates to patient paperwork.
Requirements & Qualifications
Required qualifications
- High school diploma or equivalent
- 2 years of experience working with insurance companies
- 2 years of scheduling experience, preferably in a medical setting
- Excellent customer service skills
- Strong oral and written communication skills
- Strong interpersonal and phone skills
- Ability to read and interpret documents, write routine reports, and communicate effectively with customers and staff
- Ability to calculate figures, percentages, and basic estimates
- Knowledge of spreadsheet, word processing, and internet software
- EMR experience preferred
- Spanish speaking ability preferred
Core responsibilities
- Verify and confirm insurance coverage
- Calculate out-of-pocket estimates for appointments and procedures
- Submit authorizations for procedures as needed
- Schedule patient appointments and referrals
- Handle incoming calls and route inquiries appropriately
- Resolve or escalate customer issues to management
Benefits & Perks
Benefits
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Location
Colorado Springs, Colorado, US
Employment Type
Full-time
Experience Level
Associate
Salary Range
$37,440 - $41,600
Remote work allowed
No
Posted
1 year ago