Patient Care Coordination Specialist II

The Patient Care Coordination Specialist II performs intermediate-level patient coordination duties requiring independent judgment, cross-functional collaboration, and advanced knowledge of referral, specialty scheduling, and benefit coordination processes. This role supports continuity of care across internal and external services while performing full registration and front-desk functions.

Responsibilities include:

• Serving as the primary point of contact for patients, providers, and staff via phone, electronic communication, or in person
• Registering and pre-registering patients with accurate demographic, insurance, and eligibility information
• Performing patient check-in and supporting self-check-in workflows in multiple EHR systems
• Scheduling, rescheduling, and canceling appointments across multiple service lines
• Managing scheduling and patient communication worklists and conducting outreach
• Processing and routing travel documents and medical records according to policy
• Coordinating internal and external patient referrals, including documentation, tracking, and follow-up
• Verifying insurance eligibility, benefits, and authorization requirements
• Communicating care coordination updates to patients, clinical teams, and external partners
• Supporting enrollment in the MySEARHC patient portal
• Maintaining patient confidentiality, service excellence standards, and required competencies