Medical Receptionist

Role Overview

Join American Family Care as a Medical Receptionist in an urgent care setting. This role serves as the first point of contact for patients and focuses heavily on front desk operations, insurance verification, billing support, patient check-in, scheduling, and providing clear financial guidance.

Key Responsibilities

• Greet patients and serve as the face of the clinic
• Verify insurance coverage before services are provided
• Explain costs, billing processes, and insurance details to patients
• Identify and resolve insurance discrepancies and billing issues
• Process payments, schedule appointments, and manage patient check-ins
• Maintain organized patient records and follow HIPAA requirements
• Support patient satisfaction while helping protect clinic revenue

Work Environment

• Full-time urgent care front desk role
• Flexible shifts, including some evenings and weekends
• On-site position at a state-of-the-art urgent care facility