The Patient Collection Representative plays a critical role in the healthcare revenue cycle by managing patient accounts and ensuring timely collection of outstanding balances. This position involves communicating with patients to explain billing statements, resolve payment issues, and establish payment plans when necessary. The representative collaborates closely with healthcare providers, insurance companies, and internal billing teams to verify patient information and insurance coverage. This role directly supports the organization’s financial health by reducing accounts receivable and improving patient satisfaction through empathetic and professional interactions. It also helps maintain a smooth and compliant billing process while supporting patients in understanding and fulfilling their financial responsibilities.
Responsibilities
- Contact patients via phone, email, or mail to discuss outstanding balances and payment options.
- Verify patient insurance coverage and update account information accordingly.
- Negotiate payment plans and document communications and agreements accurately in the billing system.
- Collaborate with internal departments to resolve billing discrepancies and insurance denials.
- Maintain compliance with healthcare regulations and company policies related to patient privacy and collections.
Minimum Qualifications
- High school diploma or equivalent.
- Proven experience in patient collections, medical billing, or a related field.
- Strong knowledge of medical billing processes and insurance terminology.
- Excellent verbal and written communication skills.
- Proficiency with billing software and Microsoft Office applications.
Preferred Qualifications
- Associate degree or higher in healthcare administration, business, or a related field.
- Experience working with electronic health records (EHR) systems.
- Familiarity with HIPAA regulations and compliance standards.
- Customer service experience in a healthcare setting.
- Certification in medical billing or coding.
Skills
- Strong communication and empathetic patient interaction skills.
- Analytical skills for reviewing account details and resolving discrepancies.
- Organizational skills to manage multiple accounts simultaneously.
- Proficiency with billing software and electronic health records.
- Knowledge of healthcare regulations and compliant collections practices.
Location
Illinois, US
Employment Type
Not specified
Experience Level
Entry Level
Remote work allowed
No
Posted
3 weeks ago