Palmetto Infusion provides comprehensive ambulatory and home-based infusion services to acute and chronically ill patients. The organization focuses on delivering convenient, affordable, and safe infusion care while supporting patients and families with a warm, attentive healthcare experience.
The Account Resolution Specialist is responsible for managing accounts receivable and reducing aged accounts by resolving disputed and denied claims. This role also helps ensure accurate payments in alignment with payer contracts.
The schedule is Monday through Friday from 8:00 AM to 5:00 PM.
The role supports patient advocacy, HIPAA compliance, and collaboration across multiple internal departments to resolve account issues and maintain accurate financial records.
Qualifications
- High school diploma or equivalent
- Previous experience in a healthcare and/or professional office setting
- Proficiency with Microsoft Outlook, Word, and Excel
- Ability to work in a changing, high-pressure environment while remaining calm and professional
- Strong teamwork and relationship-building skills with coworkers across departments
Essential Duties
- Review account balances and resolve accounts/invoices with insurance companies and/or patients
- Collaborate with departments to gather information needed for claim reprocessing or resubmission
- Work with the intake and contracts teams to confirm account information and reduce disputed or underpaid claims
- Participate in end-of-month closing procedures
Benefits
- Competitive compensation
- Comprehensive medical insurance
- Dental and vision insurance
- Company life insurance
- Voluntary life and disability insurance
- Additional voluntary supplemental plans
- Flexible spending account for medical and dependent care
- Health savings account
- 401(k) retirement plan
- Employee assistance program
- Employee discounts
- Ramsey SmartDollar program
- Referral program
- Tuition assistance
- Paid time off
- 8 paid company holidays
Location
Alabama, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
3 weeks ago