CHN (Clinical Health Network for Transformation) supports Planned Parenthood affiliates across the United States in advancing high-quality, affordable care and health equity.
The Credit Specialist works within the Revenue Cycle team and reports to the Payment Posting Manager. This role is responsible for reviewing and resolving patient and payer credit balances, researching overpayments, preparing refund documentation, coordinating payment corrections and transfers, and ensuring accurate account notation in Epic.
Key responsibilities include managing daily work queues, reconciling accounts, following up on refund and offset requests, communicating with insurance companies and policyholders, and supporting workflow improvement efforts related to credit balance resolution.
Minimum of 3 years of relevant accounts receivable experience
Strong understanding of coordination of benefits, payer policy, contract terms, and explanation of benefits
Experience researching account inquiries and analyzing payment methodology and accuracy
Strong analytical, problem-solving, and follow-up skills
Proficiency with Microsoft Office tools, especially Excel
Excellent written and verbal communication skills
Ability to work in a fast-paced environment with strong attention to detail and multitasking ability
Strong interpersonal skills and ability to collaborate with stakeholders at all levels
Preferred:
Experience with Epic, eCW, NextGen, or other practice management systems
Medical billing and coding certification
Health care coverage including medical, dental, and vision
Flexible Spending Accounts and Health Savings Account
Short-Term Disability and Basic Life & AD&D Insurance provided by CHN
Optional Long-Term Disability and Additional Life & AD&D Insurance available at cost
Employee Assistance Program
Retirement plan with 3% employer match after one year of service
Paid Time Off program including accrual-based PTO, Health Time Off (HTO), and nine paid holidays
Location
N/A
Employment Type
Full-time
Experience Level
Intermediate Level
Remote work allowed
Yes
Posted
3 weeks ago