The Credit Balance Analyst is responsible for researching and resolving patient and insurance credit balances, identifying account discrepancies, and processing refund requests. This role supports the Central Business Office and works closely with patients, insurance companies, providers, and internal teams to ensure account accuracy and timely resolution of overpayments.
Requirements & Qualifications
Required
- High school diploma or equivalent
- 2-3 years of medical billing experience
Preferred
- Experience with patient accounts, insurance billing, or payment posting
- Knowledge of physician billing, ICD-10, and CPT coding
- Experience with GE Patient Management System
- Proficiency with Microsoft Excel, Word, and Outlook
- Strong attention to detail and organizational skills
- Excellent communication and customer service skills
- Ability to analyze account information and work independently in a fast-paced environment
Benefits & Perks
Benefits
- Competitive health and welfare benefits
- Monthly stipend toward ancillary benefits
- HSA with qualifying HDHP plans and company match
- 401(k) with company match after 6 months
- 24/7 Employee Assistance Program
- Employee appreciation days and events
- Paid holidays and PTO
Location
Jacksonville, Florida, US
Employment Type
Full-time
Experience Level
Associate
Remote work allowed
Yes
Posted
1 month ago