We are seeking a highly motivated, organized, and confident Insurance & Billing Specialist to join our team. The ideal candidate will have extensive experience navigating the complexities of dental insurance billing, accurately posting insurance payments, managing accounts receivable, and interacting directly with patients. You will serve as the bridge between our patients, the practice, and insurance companies—ensuring financial accuracy while maintaining excellent customer relations.
Key responsibilities
- Analyze, research, and interpret insurance statements and explanations of benefits (EOBs).
- Accurately post insurance payments, adjustments, and write-offs to patient accounts.
- Review and audit patient account ledgers.
- Explain complex balances, deductibles, and co-insurance details to patients in a clear, empathetic, and professional manner.
- Contact and follow up with insurance companies regarding claim statuses, rejections, denials, and unpaid claims.
- Actively manage the aging accounts receivable report.
- Initiate collection efforts and resolve outstanding balances on aged receivables.
- Maintain precise documentation of all account activity, payment receipts, and communications with both payers and patients.
Requirements & Qualifications
Required skills and qualifications
- Minimum of 2–3+ years of dedicated experience in dental billing, claims processing, insurance payment posting, or insurance follow-up.
- Strong proficiency in reading financial ledgers, identifying data redundancies or errors, and handling complex payment and adjustment postings.
- Exceptionally organized with strong follow-up habits to manage high-volume claim queues and daily payment batches.
- Outstanding interpersonal and intrapersonal skills.
- Strong verbal and written communication skills.
- Ability to balance patience, confidence, and professionalism when working with patients and insurance companies.
Benefits & Perks
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
Location
Connecticut, US
Employment Type
Full-time
Experience Level
Associate
Remote work allowed
No
Posted
1 month ago