Responsible for processing requests for health information (medical records) in a timely manner, ensuring accuracy in the release of records, and providing customers with high-quality service. The specialist safeguards patient privacy by ensuring that only authorized individuals have access to medical information and that all releases comply with request requirements, authorizations, company policy, and HIPAA regulations.
- Receives and responds to incoming requests for health information.
- Assists patients, processes mail, responds to telephone and email inquiries, and retrieves fax inquiries in a timely and professional manner.
- Provides excellent customer service to internal and external customers.
- Date stamps requests and highlights pertinent data to facilitate processing.
- Validates requests and authorizations for release of information according to company procedures and HIPAA regulations.
- Documents requests and updates status in the electronic tracking system.
- Ensures requests and authorizations are scanned into the electronic health record system.
- Completes release of information requests accurately and according to request content, company procedures, and quality and productivity standards.
- Performs quality checks to ensure confidentiality, accuracy, and proper invoicing.
- Organizes workload and prioritizes tasks to meet production goals.
- Maintains working knowledge of state and federal laws and regulations related to patient privacy, as well as facility policies and procedures.
- Performs other duties as assigned.
Requirements & Qualifications
- High school diploma or equivalent.
- Familiarity with all aspects of medical records, including electronic medical records.
- Knowledge of medical terminology and/or coding preferred.
- Excellent written and verbal communication skills.
- Strong interpersonal and organizational skills.
- Ability to work as part of a team.
- Sound judgment in decision-making.
- No licensure or certifications required.
Benefits & Perks
- Medical, dental, vision, and life insurance.
- Short- and long-term disability coverage.
- Paid time off.
- Retirement plans.
- Comprehensive total compensation package.
Location
New Hampshire, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
Yes
Posted
3 weeks ago