Reporting to the Patient Support Services Supervisor, the Referral Coordinator processes referrals and coordinates care for designated patients between primary care providers, specialists, and other entities involved in the patient's care.
The role communicates with providers, specialist offices, patients/caregivers, and family members to help ensure needed services are received, support communication across the care team, and reinforce adherence to the care plan.
Responsibilities include pre-visit preparation, patient visit support, and follow-up between visits. The coordinator facilitates appointments, helps obtain consult notes, updates referral status in the EHR, identifies gaps in care, and maintains accurate patient demographics and encounter information while protecting confidentiality and following HIPAA requirements.
Education and experience
- High school diploma or equivalent
- 1 year of experience in customer service or referral coordination
- Experience working with common health care programs preferred
- Experience working with underserved and diverse populations preferred
Knowledge and skills
- Basic knowledge of medical terminology preferred
- Electronic Health Record (EHR) experience preferred
- Spanish speaking required
Location
Santa Ana, California, US
Employment Type
Not specified
Experience Level
Entry Level
Remote work allowed
No
Posted
1 month ago