PartnerCare, an affiliate of Comprehensive Pain Consultants, is seeking a compassionate Referral Coordinator to join its pain management team. This role supports the patient care journey by reviewing incoming referrals, coordinating scheduling, verifying referral details, and working closely with referring offices, clinical teams, and patients to ensure timely access to care.
The position focuses on delivering a positive patient experience, reducing delays in care, and helping patients navigate next steps from referral through appointment scheduling. The practice emphasizes compassion, accountability, respect, and excellence in a collaborative, high-performance environment.
Qualifications
- High school diploma or equivalent required; associate degree or healthcare training preferred
- 1–2 years of experience in a healthcare referral, scheduling, or front office coordination role
- Working knowledge of insurance requirements and prior authorization protocols
- Strong communication, customer service, and organizational skills
- Experience with electronic medical records, preferably eClinicalWorks (eCW)
- Ability to multitask while maintaining accuracy and attention to detail
- Willingness to train newer teammates with the right patient-care focus and teamwork
Core Responsibilities
- Receive and process inbound referrals via eFax, EMR, phone, email, and third-party platforms
- Review referral documents for completeness and accuracy
- Enter referral data into the EMR and create patient charts
- Contact patients to schedule appointments and provide pre-visit instructions
- Monitor open referrals and follow up until scheduled
- Communicate with referring offices and provider groups to ensure seamless handoffs
- Coordinate with clinical teams regarding urgency, documentation, and referral accuracy
- Screen self-referrals using patient criteria and screening scripts
Benefits
- Competitive wages
- Benefits that protect you and your family
- 401(k) plan with company match
- Supportive work environment focused on growth and teamwork
Location
North Carolina, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
4 weeks ago