The Clerical Specialist – Central Scheduling provides administrative and scheduling support to ensure timely, accurate, and courteous coordination of patient appointments across hospital departments. This role manages incoming referrals, verifies insurance information, obtains prior authorizations, and collaborates with clinical and administrative teams to improve patient access and satisfaction.
Key responsibilities include scheduling outpatient diagnostic and procedural appointments, maintaining patient demographic and insurance records, communicating with patients and providers, answering phones, preparing scheduling reports, notifying departments of updates or cancellations, assisting patients with instructions, and maintaining confidential records in compliance with HIPAA and hospital policy.
Required
- High school diploma or equivalent
- 1–3 years of clerical or scheduling experience in a healthcare setting
Preferred
- Some college coursework in medical terminology or healthcare administration
- Prior experience with electronic health records (EHR) and scheduling software
- Proficiency with Microsoft Office (Word, Excel, Outlook) and healthcare software systems
- Strong attention to detail and data accuracy
- Excellent verbal and written communication skills
- Customer service-oriented professional demeanor
- Ability to multitask and prioritize in a fast-paced environment
- Knowledge of insurance verification and authorization processes
Location
Wisconsin, US
Employment Type
Full-time
Experience Level
Associate
Remote work allowed
No
Posted
3 weeks ago