Vivo Infusion is seeking a Clinical Service Specialist to support front-end operations for its infusion center in Lancaster, PA.
This role focuses on patient scheduling, benefits verification, insurance authorizations, records coordination, payment processing, and general administrative support. The position helps ensure smooth clinic flow and a positive patient experience while working closely with clinical staff, referring providers, and other internal teams.
The schedule is Monday through Friday with alternating Saturdays. Travel may be required for training and cross-clinic coverage.
Requirements & Qualifications
- High school diploma or equivalent required
- 2 years of administrative experience in a healthcare environment required
- 1 year of experience with insurance authorizations, benefits verification, and billing preferred
- Medical Assistant certification or medical office experience preferred
- Working knowledge of medical terminology required
- Active CPR/BLS certification prior to start required
- Experience with injections, vital checks, administrative tasks, and scheduling preferred
- Strong communication, interpersonal, and computer skills
- Ability to work independently and maintain accurate electronic records
Benefits & Perks
- Medical, dental, and vision coverage
- HSA with employer contribution
- Insurance concierge service
- 401(k) with up to 4% match
- More than 3 weeks of PTO accrual
- PTO rollover and PTO donation program
- Wellness reimbursement program ($360 annually)
- Employee referral bonus
- Tuition assistance and professional association reimbursement
- Employee assistance program
- Employer-provided short- and long-term disability
- Employer-provided life insurance
- Bonus plan target of 5% annually based on performance
- Employee ownership program
Location
Pennsylvania, US
Employment Type
Full-time
Experience Level
Associate
Remote work allowed
No
Posted
3 weeks ago