Dental Biller

The Dental Biller is responsible for managing dental insurance claims, payments, denials, appeals, and patient account follow-up for Charlotte Community Health Clinic. This role supports timely and accurate claim submission, payment posting, denial resolution, and communication with patients regarding billing information.

Key responsibilities include:

• Arranging payments, managing accounts, and monitoring delinquent accounts
• Following up with dental staff to ensure patient encounter information is charted before claims submission
• Recording treatments accurately on billing statements
• Establishing payment methods with patients for delinquent accounts and tracking payments
• Collecting outstanding patient balances and sending monthly statements
• Providing dental billing reports as needed
• Submitting documentation to support appeals of insurance denials
• Educating patients on the billing process
• Filing insurance claims electronically and/or by paper in a timely manner
• Reviewing and correcting claims to support clean claim submission
• Monitoring reimbursement trends and reporting issues to the supervisor
• Maintaining confidentiality and following clinic policies and procedures
• Participating in training, seminars, and other job-enhancing opportunities