Mercy Hospital St. Louis is seeking a detail-oriented Health Information Technician to support the Health Information Management (HIM) department. This full-time, non-exempt role is responsible for processing and fulfilling requests for protected health information (PHI), maintaining the accuracy and integrity of medical records, supporting providers with documentation-related inquiries, and ensuring compliance with healthcare regulations and organizational standards.
The role also includes document imaging, record completion, release of information, quality assurance, and Epic work queue management to ensure timely and accurate patient record availability.
Key responsibilities
- Process and fulfill written and verbal requests for protected health information (PHI)
- Ensure compliance with HIPAA, state, federal, and organizational privacy regulations
- Deliver requested medical information through secure and appropriate channels
- Review medical records to identify documentation deficiencies
- Assist with medical record completion and documentation follow-up
- Conduct intermediate abstracting and scanning activities related to quality measures and regulatory requirements
- Support chart correction workflows in accordance with HIM policies
- Prepare, scan, index, and verify patient records and documents
- Validate patient and document information for accuracy
- Manage electronic medical record workflows and assigned Epic work queues
- Ensure records are available for coding, billing, patient care, and regulatory purposes
- Perform quality review of scanned and indexed documents
- Process exceptions and resolve documentation discrepancies
- Research and clarify unknown or misrouted documents
- Maintain quality and productivity standards
- Serve as a resource for providers regarding outstanding documentation requirements
- Respond to questions from HIM staff and other internal stakeholders
- Provide cross-functional support and back-up coverage as needed
- Submit and monitor IT support requests related to HIM systems and workflows
- Monitor productivity, quality, and turnaround-time metrics
- Support initiatives focused on patient care quality, provider engagement, and operational excellence
- Identify opportunities for process improvements and workflow efficiencies
Minimum qualifications
- High school diploma, GED, or equivalent required
- Knowledge of medical terminology required
- 1 year of experience in Health Information Management (HIM), medical records, healthcare administration, or a related healthcare environment
Preferred qualifications
- Some college coursework preferred
- Knowledge of anatomy and physiology preferred
- 2 years of experience in an acute care medical records department preferred
- 1 year of Release of Information (ROI) and/or medical record analysis experience in an acute care setting preferred
- RHIT preferred
- RHIA preferred
Knowledge, skills, and abilities
- Strong attention to detail and commitment to accuracy
- Excellent interpersonal, written, and verbal communication skills
- Ability to work independently and manage multiple priorities
- Strong analytical, research, and problem-solving abilities
- Knowledge of medical record regulations and healthcare compliance requirements
- Proficiency with electronic health records (EHRs); Epic preferred
- Strong computer skills, including Microsoft Office applications
- Ability to adapt to changing priorities and departmental needs
- Ability to perform repetitive tasks and work on a computer for extended periods
- Highly organized with strong time management skills
Benefits and perks
- Medical, dental, and vision coverage
- Paid time off
- Tuition support
- Matched retirement plans for team members working 32+ hours per pay period
Location
Missouri, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
2 weeks ago