ROI Medical Records Specialist

Sharecare is a digital healthcare company delivering software and tech-enabled services across the healthcare ecosystem to improve care quality, drive better outcomes, and lower costs. Their platform includes benefits navigation, care management, home care resources, health information management, and more to help individuals efficiently manage healthcare and well-being.

This position is responsible for processing all release of information requests timely and accurately, ensuring compliance with patient privacy, HIPAA regulations, company policy, and authorization requirements. The role safeguards patient medical information and provides high-quality customer service.

Key duties include retrieving and returning medical charts, scanning and transmitting records per request, validating authorizations, performing quality checks for accuracy and confidentiality, maintaining equipment, handling incoming requests via mail, telephone, or fax, and maintaining compliance with policies and regulations. The associate maintains a professional work area and appearance, understands state laws and fees, and may assist during workload backlogs.

Qualifications include a High School Diploma or GED, minimum two years of medical records or similar experience preferred, proficiency with Microsoft Word and Excel, typing speed of 50 wpm, ability to use fax, copier, and scanning machines, strong organizational and multi-tasking skills, self-motivation, team orientation, and proven customer satisfaction abilities.

Sharecare is an Equal Opportunity Employer and supports diversity and inclusion.