At Greenlee & Kidd Dentistry, we are a long-established, family-focused dental practice dedicated to providing personalized, gentle, and high-quality care to patients of all ages. Our team is committed to creating a welcoming, comfortable environment where patients feel like part of the family while receiving comprehensive dental services using modern technology.

We are seeking a highly organized and patient-focused Dental Office Receptionist to oversee the daily operations of a busy general family dental practice. This role is responsible for ensuring an efficient, welcoming, and compliant office environment while supporting both clinical and administrative teams. The ideal candidate combines strong leadership skills with a solid understanding of dental office workflows, insurance processes, and patient care standards.

Responsibilities:

Ensure excellent patient experience from check-in to check-out
Handle patient inquiries, concerns, and conflict resolution professionally
Manage day-to-day office operations, including scheduling, staffing, and patient flow
Supervise and support front desk and administrative team members
Oversee appointment scheduling to maximize productivity and minimize gaps
Verify and manage dental insurance claims, billing, and collections
Maintain accurate patient records and ensure HIPAA compliance
Assist in monitoring office budgets, expenses, and financial performance
Coordinate with dental providers to optimize clinical efficiency
Ensure compliance with OSHA, HIPAA, and other regulatory requirements
Manage inventory and order office supplies as needed

Qualifications:

Excellent communication and interpersonal skills
Ability to multitask and work in a fast-paced environment
Previous experience in a dental office management or supervisory role (preferred)
Strong knowledge of dental insurance, billing, and coding practices
Familiarity with dental practice management software (Eaglesoft)
Strong organizational and problem-solving abilities
Leadership experience with a team-oriented mindset

Work Location: In person