ROI Medical Records Specialist

Sharecare is a digital healthcare company that delivers software and tech-enabled services across the healthcare ecosystem to improve care quality, drive better outcomes, and lower costs.

This role is responsible for processing release of information requests in a timely and efficient manner while ensuring accuracy, customer service quality, patient privacy, and compliance with authorization requirements, company policy, HIPAA regulations, and applicable state and federal laws.

Essential Functions

• Complete release of information requests by retrieving, scanning, and returning medical charts according to established procedures and quality standards.
• Date-stamp requests and highlight pertinent data to support processing.
• Validate requests and authorizations for release of medical information.
• Perform quality checks to ensure accuracy, confidentiality, and proper invoicing.
• Maintain equipment in excellent operating condition.
• Provide excellent customer service and follow through on customer needs.
• Receive incoming requests by mail, telephone, and fax as needed.
• Maintain a clean, organized, and professional work area.
• Maintain knowledge of state laws and fee structures.
• Work within assigned scope and assist with additional facilities or backlogs as needed.
• Follow client/site policies and procedures, including HIPAA and other applicable regulations.
• Maintain confidentiality, security, and ethical standards when handling privileged information.