The organization operates in the healthcare information management industry, focusing on improving access to medical records for patients, providers, and other stakeholders. It provides technology-enabled solutions to health systems, hospitals, provider networks, and related care providers.
The Medical Records and Customer Support Specialist is responsible for timely processing of medical record requests in a fast-paced environment. This role supports the organization by ensuring requests are handled efficiently and in compliance with privacy regulations, helping improve access to health information for patients and providers.
Responsibilities
- Process medical record requests promptly, maintaining a 24-48 hour turnaround for assigned accounts
- Work in a high-volume, fast-paced setting
- Report directly to the Processing Manager
- Assist with overflow processing when needed due to volume or coverage gaps
- Adhere to HIPAA guidelines and protect the confidentiality of Protected Health Information (PHI)
- Monitor incoming record requests received through various channels
- Handle general office duties
- Respond to patient inquiries and requests via phone
- Provide feedback on request volumes and identify potential issues
Requirements & Qualifications
Requirements
- Ability to learn quickly and adapt
- Dependability and strong work ethic
- Efficiency in task completion
- Team-oriented with a positive attitude
- Motivation to exceed expectations
- Strong understanding of confidentiality requirements and HIPAA compliance
- Completion of all required training programs
Benefits & Perks
Benefits & Perks
- Medical, dental, and vision insurance
- 401(k) matching
- Remote work opportunities
- Paid time off
- Paid volunteer day
Location
N/A
Employment Type
Full-time
Experience Level
Associate
Remote work allowed
Yes
Posted
3 weeks ago