Release of Information Specialist

Responsible for receiving, validating, documenting, and responding to requests for information contained in legal medical records. This role handles inquiries from healthcare organizations, attorneys, insurance companies, patients, and other third parties in a timely and efficient manner.

Onsite role in Sioux City, IA, working Monday through Friday from 8:00 AM to 4:30 PM.

Key responsibilities include:

• Preparing medical information in accordance with facility policies, procedures, and applicable state and federal laws
• Managing requests from patients, family members, insurance companies, attorneys, courts, physicians, other health care facilities, and third parties
• Notifying appropriate departments of court orders and subpoenas
• Logging and fulfilling requests or routing them to an approved vendor
• Completing invoices and following up on payment requests when needed
• Validating HIPAA-compliant authorizations and requests
• Collaborating with departments to resolve issues related to documents, MPI, and accounting for disclosures
• Prioritizing and responding to requests within required timeframes
• Performing quality checks to ensure accuracy, confidentiality, and proper invoicing
• Providing courteous customer service for phone and walk-in requests
• Retrieving patient information from various systems and media