Release of Information Specialist, Senior

The Release of Information Senior receives, analyzes, and processes incoming requests for distribution of patient medical records in a timely manner. The role verifies request validity, confirms proper authorization to release information, and securely sends records to healthcare providers or other entities to support the provision and coordination of care.

This position handles requests received in person, by telephone, email, mail, or fax; enters requests into ROI systems; and responds to questions about forms and processes. The role protects patient privacy and ensures compliance with regulatory requirements, institutional policies, and federal and state laws.

The position also provides coverage across all Release of Information functions, including patient-facing locations, and processes PACS radiology imaging requests. In addition, it supports training, cross-training, research, problem-solving, escalation management, workflow monitoring, scheduling coordination, and interdepartmental communication.

This role works independently with minimal supervision and serves as a liaison between the ROI team and internal departments.