Remote Referral Specialist

The Care Coordination Representative is responsible for completing tasks related to assigned Care Coordination services (CCS) / Health Information Management (HIM) services. CCS services include electronic filing, order and referral management, insurance verifications, prior authorizations, and completing patient medical forms. This position may be onsite, hybrid, and/or remote, allowing you to work from your own home office environment.

Key responsibilities include:

• Process assigned tasks with a focus on accuracy, efficiency, and compliance with client protocols
• Evaluate medical documents and file them electronically into patient charts
• Navigate client electronic health records (EHR) software and internal systems
• Handle high volumes of work while maintaining quality and accuracy
• Track completed work, time, and transaction counts on an hourly basis or as directed
• Follow pre-defined filing processes and internal documentation when needed
• Understand and utilize assigned client protocols and service level agreements
• Report variances from standard work and any issues that delay completion
• Maintain confidentiality and comply with HIPAA guidelines and procedures
• Provide exemplary customer service and communicate professionally with customers, vendors, visitors, coworkers, and management
• Attend meetings or training as required
• Perform other duties as assigned to support department and company operations