The ROI Specialist is responsible for providing support at a specified client site for Release of Information (ROI) requests for patient medical records.
Key responsibilities include:
- Determine records to be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent patient data from various sources, including electronic, off-site, or physical records that match the patient request.
- Answer phone calls concerning ROI issues.
- Respond to walk-in customers requesting medical records and log information into the ROI On-Line database.
- Process priority requests from physician offices and fax information to the physician office when necessary.
- Log medical record requests into the ROI On-Line database.
- Scan medical records into the ROI On-Line database.
- Comply with site facility policies and regulations.
- Handle and record cash payments for requests at specified sites.
- Perform other duties as assigned.
Requirements & Qualifications
Qualifications
- High School Diploma or GED required.
- Demonstrated proficiency using computer applications.
- One or more years of experience entering data into computer systems.
- Experience using the internet is required.
- Ability to work independently and meet production goals established by MRO.
- Strong verbal communication skills and demonstrated success responding to customer inquiries.
- Ability to work in an environment that requires attention to detail.
- Proven track record of dependability.
- Prior work experience in Release of Information in a physician's office or HIM Department is a plus.
- Knowledge of medical terminology is a plus.
- Knowledge of HIPAA regulations is preferred.
Benefits & Perks
Benefits
- Comprehensive medical, dental, and vision coverage.
- Life insurance.
- 401(k) plan.
- Outstanding work environment.
Location
Pennsylvania, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
3 weeks ago