At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.
With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.
If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.
The representative is responsible for servicing customer needs by accurately billing customer accounts, ensuring timely remittance, and taking immediate action on issues affecting account integrity. The role also follows up with payers to help facilitate uninterrupted cash flow.
Key responsibilities include handling billing activity correctly, preparing and reviewing clean claims for submission, editing and resubmitting claims for payment, documenting activities in internal systems, and working multiple claims and payer systems to resolve issues. The position also involves contacting insurance companies, reviewing EOB/EOP information, navigating payer portals, and supporting claim review and appeals-related payment activities.
Must possess excellent communication skills and proper phone and email etiquette.
Ability to read, understand, and follow oral and written instructions.
Familiarity with medical terminology and insurance/claim terminology, including HCPC and ICD-9 codes.
Ability to document activities accurately and in a timely manner.
Ability to evaluate and secure needed prescriptions, prior authorizations, and medical justification to support claim payment.
Ability to edit and resubmit claims for payment.
Ability to prepare and review clean claims for submission to various insurers electronically or on paper.
Working knowledge of Microsoft Office, especially Word, Excel, and Outlook.
Ability to multitask across multiple claims, insurance calls, and multiple systems.
Ability to read and understand Explanation of Benefits (EOB/EOP).
Ability to navigate online payer portals for patient and claim information.
Works under clearly defined guidelines and can contribute to specific objectives as directed.
Medical, dental, and vision care coverage
Paid time off plan
401(k) plan
Flexible Spending Accounts
Basic life insurance
Short- and long-term disability coverage
Accident insurance
Teammate Assistance Program
Paid parental leave
Domestic partner benefits
Mental, physical, and financial well-being programs
Location
Anaheim, California, US
Employment Type
Full-time
Experience Level
Associate
Remote work allowed
No
Posted
1 month ago