Performs patient account collections, reconciliation, credit balance resolution, research, correspondence, and independent problem-solving for HonorHealth's Patient Financial Services department.
This role reconciles complex, multi-payment accounts, submits appeal letters on underpaid claims as directed, interprets payer contracts to verify payment accuracy, reviews EOBs for denials, and posts corrected adjustments to balance accounts. The position also identifies process improvement opportunities, supports teamwork across the department, works with hospital departments on proper coding and billing procedures, and follows all departmental, hospital, and regulatory policies including HIPAA requirements.
Uses strong customer service skills when working with patients, government agencies, commercial insurers, other hospital departments, physicians' offices, and attorneys' offices.
Work schedule: Day shift; 6:00 am-2:30 pm or 7:00 am-3:30 pm
High school diploma or GED required.
Preferred post-secondary education may include accounting courses or a medical business office certificate program.
Experience required:
- 18 months of patient accounts experience
- 18 months of billing, collections, or Medicare/Commercial billing experience
Preferred experience:
- 5 years of billing or collections experience
Must maintain current knowledge of regulatory billing requirements for specified payers and participate in in-services/continuing education.
Additional skills:
- Reconciliation of complex accounts
- Knowledge of insurance contracts and regulations
- Ability to interpret data processing reports
- Training other staff members on reconciliation techniques
HonorHealth highlights a robust benefits package, wellness perks, and everyday discounts.
Location
Phoenix, Arizona, US
Employment Type
Full-time
Experience Level
Senior
Remote work allowed
No
Posted
3 weeks ago