Join City of Hope, a leading national cancer research and treatment organization, and play a key role in helping ensure timely and accurate reimbursement for professional services.
This role manages a portfolio of accounts, resolves straightforward and complex claims, and drives accounts to resolution. Working with minimal supervision, the Collector collaborates with internal teams and external stakeholders to support the division’s mission and financial goals while maintaining integrity and accuracy.
Key responsibilities include follow-up on assigned accounts, resolving accounts through written and verbal communication, verifying payment conditions, reviewing financial classifications and authorizations, confirming coding accuracy when applicable, responding to payer and patient inquiries, identifying correspondence trends, and recommending solutions to resolve outstanding patient accounts.
Qualifications
- High school diploma or equivalent
- 3–5 years of experience performing medical functions
- Experience corresponding with patients and insurance companies to resolve patient accounts
- Extensive knowledge of insurance carrier procedures
- Experience reading Explanation of Benefits (EOB) statements
- Ability to manage multiple conflicting tasks
Core skills
- Claims follow-up and account resolution
- Appeals communication
- Insurance eligibility and benefits verification
- CPT and ICD coding review as applicable
- Strong communication with patients, payers, and authorized representatives
Benefits
- Comprehensive benefits package available through the employer
- Full-time employment
- Opportunity to work for a mission-driven healthcare organization
Location
California, US
Employment Type
Full-time
Experience Level
Intermediate Level
Remote work allowed
No
Posted
4 weeks ago