Responsible for patient collections, including contacting patients directly regarding outstanding balances related to deductibles, co-insurance, and co-pays listed in their insurance plans. Duties include sending statements, establishing payment plans, maintaining timely collections turnaround, and working with admissions to ensure the most accurate insurance information is available for the Billing Department.
Requirements & Qualifications
Required Qualifications
- High school diploma or GED, with a combination of education and experience
- Minimum of 2 years of experience in customer service collections
- Knowledge of substance abuse treatment
- Proficiency with computer software and hardware applications, including Word, Excel, PowerPoint, Outlook, billing systems, scheduling applications, and Collaborate MD
- CPR/1st Aid/Aggression Control certification
Skills
- Strong written and verbal communication skills
- Ability to work independently and as part of a team
- Ability to manage multiple tasks and set priorities
- Ability to handle highly sensitive and confidential information
- Ability to work in a fast-paced, high-energy environment
- Strong interpersonal and customer-facing skills
- Attention to detail and accuracy
Location
Florida, US
Employment Type
Full-time
Experience Level
Associate
Remote work allowed
No
Posted
1 month ago