The Analyst - Ambulatory Access provides analytic, operational, and system-level support for enterprise-wide healthcare scheduling initiatives to maximize patient care availability and streamline clinical workflows. Working under the general direction of the Director of Access Optimization, this role manages scheduling systems, workplans, and data analytics to improve operational efficiency, revenue cycle alignment, and patient satisfaction across outpatient departments.
Key responsibilities include:
- Developing, updating, and monitoring complex project workplans, milestone tracking sheets, risk logs, and leadership status reports for ambulatory optimization initiatives.
- Auditing provider scheduling structures in the electronic health record system, executing change requests, and monitoring utilization to maximize clinical capacity.
- Analyzing referral work queues, extracting access performance metrics, and coordinating data cleansing to support operational reporting and patient lead-time tracking.
- Supporting post-implementation workflow reviews and implementing system adjustments during optimization cycles.
- Conducting system testing, documenting user workflows, and coordinating updates with finance to align scheduling practices with revenue cycle guidelines.
This is a remote role with periodic on-site presence for design and training. Occasional early or late hours may be required to support go-lives and stakeholder sessions.
Required education and experience
- Bachelor's degree in healthcare administration, business, analytics, or a related field
- Minimum 2 years of experience in ambulatory access, patient access, healthcare operations, or project coordination
- Equivalent combination of education and experience may be considered
Preferred experience
- Experience in a large multi-specialty or academic/safety-net health system
- Hands-on experience with Epic Cadence, Ambulatory, or Referrals
- Experience supporting cross-functional initiatives or project management activities
- Exposure to access performance improvement or workflow redesign initiatives
Certifications
- Required: Epic certification in at least one application, or ability to obtain within 6 months
- Preferred: Multiple Epic certifications
- Preferred: PMP, CAPM, Lean, or similar project management training/certification
Knowledge, skills, and abilities
- Knowledge of ambulatory access workflows and provider capacity concepts
- Strong organizational and project coordination skills
- Ability to manage multiple concurrent workstreams and competing priorities
- Strong problem-solving capabilities
- Effective communication and stakeholder coordination skills
- Ability to collaborate across matrixed departmental teams
- Ability to translate complex work into structured plans and actionable tasks
- Demonstrated ability to manage workplans, timelines, and multiple priorities
- Strong analytical skills, including Excel or BI tools
Benefits
- Medical, dental, vision, and pharmacy coverage
- Discretionary annual bonuses and merit increases
- Flexible Spending Accounts
- 403(b) savings matches
- Paid time off
- Career advancement opportunities
- Resources to support employee and family well-being
Location
N/A
Employment Type
Full-time
Experience Level
Associate
Salary Range
$53,000 - $77,000
Remote work allowed
Yes
Posted
1 month ago