AdaptHealth is a full-service home medical equipment and related services company focused on supporting patients at home. The Operations Specialist role supports patient care and operational excellence by helping improve workflows, validate documentation, and maintain compliance.
Key responsibilities include:
- Supporting regional operations through workflow improvement, training, and process optimization
- Reviewing and processing documentation, including insurance verification, authorizations, and order accuracy
- Navigating EMR systems to enter, track, and validate patient and authorization data
- Analyzing workflows, identifying errors, and implementing solutions to improve efficiency and quality
- Collaborating with teams and leadership to resolve issues and communicate trends
- Maintaining knowledge of payer guidelines, products, and services to support compliance
- Assisting with training materials, onboarding, and cross-functional support
- Participating in projects to refine processes and improve operational performance
- Meeting quality and performance metrics while managing multiple priorities
- Performing patient assessments and follow-ups to support care and compliance
- Ensuring accurate documentation and adherence to HIPAA, PPE, and infection control standards
Requirements & Qualifications
- One year of relatable work experience required
- High school diploma required; associate degree in a relatable field, healthcare administration, business administration, or equivalent work experience preferred
- Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service is preferred but not required
- Experience in a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment is a plus
- Strong verbal and written communication skills
- Analytical, problem-solving, and decision-making skills with attention to detail
- Ability to multitask in a fast-paced environment
- Proficiency with Microsoft Office and healthcare systems preferred
- Comfortable learning new technologies and navigating multiple systems
- Ability to work independently while following established procedures and directives
Benefits & Perks
- Comprehensive medical, dental, and vision coverage
- 401(k) with company match
- Paid time off plans, including 6 paid holidays
- Employee stock purchase plan
- Paid parental bonding leave
- Short- and long-term disability insurance
- Life and AD&D insurance
- Flexible spending accounts (FSA) and health savings accounts (HSA)
- CVS Minute Clinic and Teledoc access
- Spousal Advantage Reimbursement Plan
- Identity theft protection and legal plan
Location
Georgia, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
1 month ago